See below Consulate’s rankings according to different elements of their services’ quality. Full version will be available here soon.

What was investigated?

The issuing visa procedure by the consular services of twenty EU Member States and Schengen area in Ukraine that is: Austria, Belgium, Greece (3 consulates in Kyiv, Odessa and Mariupol), Denmark, Estonia, Spain, Italy, Latvia, Lithuania, Netherlands, Germany , Poland (5 consulates  in Kiev, Lviv, Odessa, Lutsk and Kharkiv), Portugal, Slovakia (2 consulates in Kyiv and Uzhgorod), Slovenia, Hungary (3 consulates in Kyiv, Uzhgorod and Beregove), Finland, France, Czech Republic (3 consulates in Kyiv, Donetsk and Lviv), Sweden, were investigated. Total: 31 consular offices in nine cities of Ukraine, including 20 of them in Kyiv.

Not investigated: countries not belonging to the Schengen zone (UK, Ireland, Romania, Bulgaria, Cyprus), non-EU Member States (Norway, Switzerland, Iceland) countries which do not have consular offices in Ukraine (Malta, Luxembourg) and small European countries that have delegated their consular functions to other states (Monaco, Liechtenstein, Andorra, San Marino, Vatican).

How this wave differs from previous ones?

Firstly, the research covers visa policy and consular practice of all twenty countries-members of the EU and the Schengen zone, which have consular offices in Ukraine. Previous stages (2006, 2008, 2009) covered only 10-12 most important countries.

Secondly, ratings were provided along with qualitative and quantitative indications, which were traditionally analyzed. The method of data synthesizing was applied to summarize significant elements of visa procedure and create "profiles" of consular services reflected in the "certificates on consular services" with the relevant rating (rating positions respectively from 1 to 20, where 1 has the best result, 20 – the worst one).

 
How the researches took place?

In July-August 2009 EWB conducted a two-stage interview with 1860 individuals who were applicants of the consulates aimed to obtain Schengen visa. For this purpose two specific questionnaires were developed and more then 30 interviewers were recruited in the nine cities of Ukraine. 

Only those individuals were polled who passed through the entire visa procedure by themselves.

The first component of the interview was aimed to clarify certain objective parameters: the duration of the visa procedure, its effectiveness, the presence of queues near the Consulate, a list of documents, the amount of money spent, the availability of multiple entry visas for long-term validity.

The second component of the interview was aimed to determine applicants’ perceptions of some more subjective (but important) components of the visa procedure, such as attitude of consular staff, its willingness to assist, availability and sufficiency of information, and if the questions and documentation requirements were reasonable.

 

HOW WERE THE RATINGS GENERATED?

Ratings of consular services are based on the comparison of quantitative data on each parameter of the research. Twenty national consular services were studied, and there are 20 positions in each rating where 1 is the best rating, 20 is the worst one.

The calculating of the first interviews’ component data has resulted in rating 1. In this rating higher scores mean more multiple, long-term and free of charge visas, faster visa issuance and shorter queues near the consulates. (Table 2)

Rating № 2 was formed on the basis of the second interviews’ component: Those consulates, which staff is friendlier, which requirements are more facilitated and more understandable, which information or consultations are easier to get, take the higher place of consular office work in such rating (Table 3).

Apart of this EWB researched the statistical report for 2009, published by the European Commission in June 2010, where the entire data regarding all the EU consulates in the world visa issuance was collected. The number of rejected application was indicated there. Due to this fact it became possible to compare different consulates by this indicator (rejection rate). This was a way how the rating 3 was formed (table 4).

Final rating (table 1) was calculated by summarizing the scores, received by the EU consulate services via ratings 1, 2, and 3. If two or more countries’ sum of scores summarized was the same, additional point (either positive or negative) was generated on the basis of specific features of those consulates.

 Table 1. FINAL RATING OF SCHENGEN CONSULAR SERVICES
(The position of each studied country where the 1 – is the best result in rating, 20 – is the worst one )

So, the Consular Service of Hungary was recognized the best on the set of all indicators, represented by three consulates in Ukraine – in Kyiv, Uzhgorod and Beregove. The worst one was the Consular Service of Greece, which is also represented by three offices – in Kyiv, Odessa and Mariupol.

The essential elements of ratings’ formation are below.

Table 2
Rating 1

Table 2, Rating 1
according to monitoring of queues, waiting time for decision, the share of free, long-term (6 months or more) and multiple-entry visas:
(The position of each studied country where the 1 is the best rating, 20 is the worst one. Countries share the ranking if equal score obtained)

 Table 3, Rating 2

 The applicants’ assessments of individual components of the procedure: conditions for submitting and obtaining documents, the reasonability of the documents required, and access to information and its sufficiency, the behavior of the consulates’ staff,  readiness to assist, the reasonability of questions during the interview.  

Table 4,  Rating 3

Visa refusal rate according to the official statistics (2009), (Source: the Official site of the European Union⁶)  

¹ With the exception of Spain

² Most of the additional documents which were required from the applicants

³ The largest number of visas, issued in Ukraine (about 40% of visas of all Schengen member states)

⁴ All respondents paid additional payments to external services’ providers

⁵ Data of the Embassy of Spain, that claims on the wrong data placed on the official website of the EU. The percentage of refusals was 14,7% in 2009 according to that source. Embassy explains the differences by technical error in the calculations that had been made by Spanish Foreign Ministry.

⁶ With the exception of Spain

⁷ Data of the Embassy of Spain, that claims on the wrong data placed on the official website of the EU.

Public initiative “Europe without Barriers” presents the results of the fourth wave of public monitoring on issuing visas by the EU Member States to Ukrainian citizens, conducted with the support of the International Renaissance Foundation. See below Consulate’s rankings according to different elements of their services’ quality. Full version will be available here soon.